I have been to 2 of my 6 appointments. So far I have been treated very well. The first time I went I waited awhile but it was my fault for not asking questions when I got there. They have 2 waiting rooms and if you are in the wrong one you wait. Once I asked and got directed to the proper place I had no problems. My second visit I was in and out in 30 min. Oh yeah...I am getting the hair removal groupon offer and am very pleased with the price and results. The staff is very friendly and I really like the person who is giving me my treatments. She is always cheerful and attentive to my states of pain. (Yes it is painful but worth all of it.) The pain only lasts a second and once it is over there is no residual pain. I am so happy I decided to do this. Thank you groupon because I would not have been able to afford this without you. Keep up the good offers.